Demolishing the Ivory Tower – Collaboration and Communication in Incident Response

Posted byMike Fowler - 30th Aug 2017
Demolishing the Ivory Tower - Collaboration and Communication in Incident Response

A collaborative environment between IT and security groups is critical. The number of cyber security incidents currently impacting networks and customers is increasing exponentially and mitigating security incidents and risks is more complex than ever before. Timely and effective communication are keys to improved collaboration between all parties involved in the cyber incident response process. One of the simplest and most effective methods to improve communication between all relevant IT and security groups is to deploy a common, shared platform where stakeholders can review and analyze incidents across the entire cyber landscape. A cross-departmental platform enables them to focus on correlating cyber incidents and risks with contextual information relevant to their role and responsibilities plays a significant part in organizational success in this regard.

Incorporating knowledge transfer between disparate business entities often separated both geographically and functionally is essential to facilitate a better understanding of the current IT and security challenges. The preferred method to provide this collaborative environment is via electronic based communication mediums and devices. To tie all of these channels together, an organization should consider deploying a cyber incident response platform, and the platform must be able to integrate these technologies, be it SMS, email or other messaging medium, to cover the broadest range of communication channels to transmit critical information to stake holders.

Another successful strategy that focuses on effectively communicating timely, critical information to relevant stakeholders is via the creation of an incident notification group. IncMan supports the creation of groups of Watchers that are appraised of incidents and activities automatically via SMS, email or an integrated communications system. A Watcher group can ensure that information is properly communicated to the appropriate stakeholder(s). This provides differing stakeholders with the capability of monitoring incidents that may impact business continuity. Additionally, IncMan has integrated communications capabilities comply with industry best practices which recommend having a separate, secure and hardened communications channel if email or other internal communication channels are compromised. This independent messaging capability also provides additional benefits such as asymmetric encryption capabilities.

Leveraging a dedicated solution that can orchestrate the communications to stakeholders standardizes the process of cyber incident response and mitigation and is the key to ensuring a more effective response. If you would like more information or a free no obligation demonstration of how IncMan from DFLabs can more effectively automate and orchestrate your incidents please contact us at [email protected]