Leveraging User Groups in IncMan

Posted bySteven Ditmore - 27th Sep 2017
user groups in incman

In this blog series, I will be discussing DFLabs IncMan management features to highlight the really powerful capabilities that have become available to IncMan users as part of our latest 4.2.0.1 SP release:

Today we focus on the creation of user groups. This useful feature allows the creation of groups of related users, for example, Tier 1 analysts or IT Operations teams. The benefit of this is that a defined group can be assigned specific tasks. This could be for a variety of different reasons:

  • To assign a task or incident that require a specific skill set
  • To assign task or incident to a specific stakeholder group for review or further investigation.
  • To notify specific stakeholders about an incident or investigation
  • To escalate an incident to the next tier

The Group functionality can be leveraged in many features across IncMan. We will now step through the process of adding a User Group.

  1. Let’s create a group. You will need administrator privileges and the required group creation permission to do this. Once you have verified this is the case, please head to User Management -> Groupsincman screenshot 1
  2. In this section, you can view or modify existing groups and create additional groups of your own. Click the ‘+’ symbol above the user list to create a new group.
    incman screenshot 2
  3. Enter the name that you want to use to identify the Group. It is generally a good practice to assign the associated user profiles and general profiles to the group. For this example, we only need the group name, so please complete that.
  4. You will now be able to see the newly created group. You will also be presented with a number of additional options. For instance, adding users or editing the existing group information.
    incman screenshot 4
  5. Next, lets add users to the group that we have just created. You can select the users you wish to add to the group from the user list. If you have a lot of users, you can use the filter to quickly search for users. Then save and continue.
    incman screenshot 5
  6. Now that we have created our group and added our users we can begin assigning tasks to this group. Let’s head to an incident and into a playbook to start using this.
  7. Within the incident playbook, we can assign tasks to individual users. As you scroll down now, you will also notice that a new option is available, with the group name that we created.
    incman screenshot 7
  8. Having created our user group, we can assign Ownership and Authorization to our group instead of to a single user.