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Boosting SOC IQ Levels with Knowledge Transfer

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Increased security incident workloads along with a shortage of skilled response experts are stretching many security operations centers (SOCs) to the breaking point. The fallout can lead to costly and damaging breaches that go undetected until the damage is already done.

One important step towards improving the effectiveness and productivity of a security operations center is knowledge transfer between incident responders. This not only supports the professional development/training of less-experienced SOC staff, but also ensures tribal knowledge is retained within the organization when staff turnover occurs.

Unfortunately, investing in a formal process for training and knowledge transfer is often a secondary priority for organizations because of resource and budget restrictions. Training generally takes a backseat for security team members who are deluged with managing daily alerts and investigations. In addition, it can be difficult to gauge the return on investment (ROI) of a knowledge-transfer process.

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