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Many service providers have opted to build their own proprietary automation and orchestration platforms, with mixed results. For many MSSPs the investment required to develop such a platform is unrealistic. Others have re-purposed adjacent technologies such as security incident and event management or ticket management solutions, but have had to improvise around the shortcomings of using a technology not directly conceived for their use case.
IncMan SOAR for MSSPs is a purpose-built platform designed for MSSPs to deliver advanced and scalable Managed Detection and Response (MDR) services to reduce the time and complexity required to respond, contain and eliminate cyber security threats for customers who have chosen to outsource their security operations and incident responses processes and tasks. It allows MSSPs to respond to potential security incidents collaboratively with their customers, providing a single workbench for both the MSSP and customer to share information. For MSSPs offering more advanced MDR services, IncMan SOAR allows the MSSP SOC to seamlessly transfer information and control of the incident to the MSSP’s response services team.
Not only does IncMan SOAR address security operational problems and increase incident response capabilities, it also enables new and expanded service offerings, creating additional revenue opportunities for MSSPs.