At the heart of incident response, and by extension of Security Automation and Orchestration technologies, resides the Cyber Incident. A typical definition of a cyber security incident is “Any malicious act or suspicious event that compromises or attempts to compromise, or disrupts or tries to disrupt, a critical cyber asset”. Almost everything we do in a SOC or a CSIRT is based on incidents, and there are a variety of potential incident sources, for example:
- Alerts from cyber security detection technologies such as Endpoint Detection & Response or User Entity Behavior Analytics tools
- Alerts from Security Information & Event Management Systems (SIEM)
- Emails from ITSM or case management systems
- Website submissions from internal stakeholders and whistle-blowers
- Phone calls from internal users and external 3rd parties
This diversity of incident sources means that a solid SAO solution must offer a variety of different methods to create incidents. Regulatory frameworks also frequently mandate being able to originate incidents from different sources. DFLabs IncMan offers a rich set of incident creation options.
There are three primary ways to create incidents in IncMan, offering flexibility to accommodate a variety of incident response process requirements and approaches.
Option 1: Automated Incident Creation
We will feature automated incident creation in a more detail in a future post. In the meantime, I will show you the location of this feature.
Select settings menu, then head to the external sources:
You will see that under the external sources option there are 3 options available to use as sources to automate incident creation:
- Incoming events automation, for CEF/Syslog
- Incoming Mail automation, for a monitored email account
- Integrations, for all QIC integration components.
Automating incident creation supports a variety of filters to support a rules-based approach. In addition, it is also possible to create incidents using our SOAP API. Certified 3rd party applications use this mechanism to create incidents within IncMan, for example, Splunk.
Option 2: Manual Incident Creation
Click the incidents menu option, then click the + symbol selecting the incidents screen
Fill out all mandatory fields (these can be defined in the custom fields screen) then step through and complete the incident wizard to create the incident:
Once all relevant fields have been completed, click save and this incident will then appear in the incident view and apart of the queue you assigned in the details screen.
Option 3: Incident creation from source
Select an incident source for the incident you want to create, for example, a Syslog or CEF message, an Email, or a Threat intelligence source (STIX/TAXI, ThreatConnect):
In this screen, you can then convert this source item to an incident, or link the source to an existing incident.