Instead of a technical topic, this week I wanted to discuss an interaction I had with another Information Security professional recently because I believe it exemplifies how we as professionals can interact and share ideas in a way that furthers the security industry.
A couple of weeks ago, DFLabs released a whitepaper titled: “Increasing the Effectiveness of Incident Management“, which I authored discussing how the Incident Command System utilized for decades by emergency services in the US and across the world could be applied to streamline security incident management in the enterprise. Weeks later, Adam (whose last name I will not use since I did not ask his permission) reached out to me to express a problem with one of the premises of that whitepaper. What I want to highlight here is not that someone disagreed with me on a point (it happens often), or who is right (I don’t think there is any right or wrong in this case), but how the interaction itself occurred because I think it exemplifies how we can work together to further ideas in our industry.
First, I would like to thank Adam for reaching out at all. As an author of papers such as this, it lets me know that people are actually reading the content and taking the time to give it some thought. Many of us in the security industry (and I am guilty of this as well) are great consumers of information, but often do not take the time to contribute our own thoughts. You don’t need to write blogs, whitepapers or speak at conferences to contribute. Providing meaningful feedback and collaboration is what turns good ideas into great ideas that can revolutionize the security industry.
It is common to receive positive feedback regarding a certain point or the content as a whole. While positive feedback is beneficial in letting you know you are on the right track, I would argue that constructive criticism is equally, if not more important. Perhaps it is a resistance to what we might perceive as confrontation, or just not taking the time to put our thoughts to words to share with others, but I would also argue that constructive criticism is often even more beneficial than positive feedback.
Notice that I said constructive criticism and not negative feedback. I think there is an important differentiation here. If you have a Twitter account, you know what I mean by negative feedback. Negative feedback is very seldom the spark for new ideas and creates more divides than bridges. What I really appreciated about Adam’s feedback was the way in which he provided it. Adam was not negative, he was not attempting to poke holes in my premise or tell me why I was wrong. Instead, Adam provided an alternate view in a professional and constructive manner. This lead to additional dialogue which broadened my understanding of the topic and allowed me to consider a viewpoint that I had not previously considered.
Based on my conversation with Adam, I now have a better understanding of a different viewpoint, and the topic as a whole, which will help me continue to evolve my ideas and apply them to a wider array of situations. We are all very busy, but taking 10 minutes from your day to share your thoughts and constructive criticism with someone else is a tremendous way to contribute to the community. Please, be like Adam!
If you are interested in reading the whitepaper “Increasing the Effectiveness of Incident Management” is it still available to download.