In this blog series, I will be discussing DFLabs IncMan management features to highlight the really powerful capabilities that have become available to IncMan users as part of our latest 22.214.171.124 SP release:
Today we focus on the creation of user groups. This useful feature allows the creation of groups of related users, for example, Tier 1 analysts or IT Operations teams. The benefit of this is that a defined group can be assigned specific tasks. This could be for a variety of different reasons:
- To assign a task or incident that require a specific skill set
- To assign task or incident to a specific stakeholder group for review or further investigation.
- To notify specific stakeholders about an incident or investigation
- To escalate an incident to the next tier
The Group functionality can be leveraged in many features across IncMan. We will now step through the process of adding a User Group.
- Let’s create a group. You will need administrator privileges and the required group creation permission to do this. Once you have verified this is the case, please head to User Management -> Groups
- In this section, you can view or modify existing groups and create additional groups of your own. Click the ‘+’ symbol above the user list to create a new group.
- Enter the name that you want to use to identify the Group. It is generally a good practice to assign the associated user profiles and general profiles to the group. For this example, we only need the group name, so please complete that.
- You will now be able to see the newly created group. You will also be presented with a number of additional options. For instance, adding users or editing the existing group information.
- Next, lets add users to the group that we have just created. You can select the users you wish to add to the group from the user list. If you have a lot of users, you can use the filter to quickly search for users. Then save and continue.
- Now that we have created our group and added our users we can begin assigning tasks to this group. Let’s head to an incident and into a playbook to start using this.
- Within the incident playbook, we can assign tasks to individual users. As you scroll down now, you will also notice that a new option is available, with the group name that we created.
- Having created our user group, we can assign Ownership and Authorization to our group instead of to a single user.