Leveraging SOAR Technology to Facilitate Knowledge Transfer in Security Operations

Earlier this year I was talking to a colleague about the state of SOC operations and how I was looking forward to going to the SANS Security Operations Summit in New Orleans in July. The folks who attend SANS events are at the top of their game and let’s be honest, SANS provides some of the best training in our industry, so what’s not to love?

The conversation quickly turned to how to provide better scalability within SOC operations. Given that our teams are confronted with an increased number of alerts coming from more sophisticated actors on a daily basis, how do we keep up? We spoke about the need for better security automation to enrich the information available at the onset of an incident and how malware has been automating since the Morris worm 30 years ago.

At one point she asked me how best we can handle the transfer of incident handling “tribal knowledge” from the senior Incident Response personnel to the junior members, given the daily workload they carry. I thought about it for a moment and threw out that perhaps increased spending for machine learning or AI could help bridge the knowledge gap. She then asked, “Couldn’t we take that money and invest in knowledge transfer within the team instead?”. That simple and simultaneously complex question got me to thinking about how we can better utilize existing resources to provide that knowledge transfer in an environment as dynamic and rapidly changing as an Incident Response organization.

I thought this topic was interesting enough to make it my focus for my upcoming speaking engagement at SANS.

As we already know an increased workload coupled with an industry-wide shortage of skilled responders is heavily impacting operational performance in Security Operations Centers (SOC) globally and an integral part of the solution is formulating a methodology to ensure that crucial knowledge is retained and transferred between incident responders. By utilizing Security Orchestration, Automation and Response (SOAR) technology, security teams can combine traditional methods of knowledge transfer with more modern techniques and technologies.

Join me at the SANS Security Operations Summit on July 30, 2018 at Noon for an informal “Lunch and Learn” session to discuss how we ensure that the Incident Response knowledge possessed by our senior responders can be consistently and accurately passed along to the more junior team members while simultaneously contributing to the Incident Response process. I look forward to meeting you there.

If you are not attending the summit, don’t worry, you can visit our website to find out more information about the benefits of utilizing a SOAR solution with DFLabs’ IncMan SOAR platform.  Alternatively, if you would like to have a more in-depth discussion, you can arrange a demo to see IncMan live in action.

How To Enhance Your Security Operations Program SLAs, MTTR & ROI

Within any organization’s security operations center (SOC), regardless of the level of role undertaken (security analyst, engineer or manager), when it comes to the security program at hand, the overall high level goal is to ensure that potential security risks from the alerts generated are dealt with in the most efficient and effective way possible, keeping the threat and potential incident under control, resulting in minimal impact to the day to day operations of the business.

As more and more security alerts are being triggered, potentially with increasing veracity as hackers get more sophisticated, the mean time to detection and mean time to resolution (MTTR) is vital. This is when it becomes critical to make sure your security operation center and incident response teams are fully utilizing the tools and resources they have available to them, to detect, orchestrate, automate and measure their security operations and incident response processes and tasks.

With security incidents becoming more costly, organizations must find new ways to further reduce the mean time to detection and the mean time to resolution. At the same time, they face pressure from being heavily monitored based on a number of security program KPIs to accurately measure (and improve) performance, which will inevitably be reported back to varying levels of stakeholders, including security management, c-level executives, and even board level. (For more information about KPIs for security operations and incident response, download our recent whitepaper here). While some members of the SOC team such as the analysts will solely be focused on the incidents at hand, KPIs and questions surrounding service level agreements (SLAs), mean time to resolution (MTTR) and the overall return on investment (ROI) of security tools and technologies are bound to be at the forefront of the agenda of perhaps the SOC manager, but in particularly the CISO.

In this blog we will briefly discuss how a SOC can enhance its security operations program SLAs, MTTR and ROI, by investing in a Security Orchestration, Automation and Response tool, such as the IncMan SOAR platform from DFLabs and we will run through a basic scenario of what happens when a security alert is detected and triggered using IncMan SOAR.

Many large organizations already use a number of third-party solutions, including security information and event management (SIEM) and endpoint detection and response (EDR) tools, but the question is…is all of the information being generated by these tools and technologies being utilized and fused together providing meaningful aggregated, correlated and analyzed security intelligence? The answer is most probably no and the likelihood is the SOC team is being overwhelmed with the number of alerts and information that it is receiving, therefore not easily being able to identify which is a high level vs. low level threat, or know exactly which process should initially be taken to start putting a playbook or runbook into action to contain the specific threat alert they are dealing with.

How IncMan Tackles an Alert with Security Orchestration and Automation

Example Scenario:

An incident was automatically triggered in IncMan SOAR when the organization’s vulnerability management systems found that one of the critical servers reported non-compliance due to missing patches. The security analyst on duty assessed that the problem needed an immediate remediation. An incident management record was created to assign the correction of the problem to the system administrator in charge of the server. Automated actions triggered email notifications to the system administrator and to the security architecture and governance team, who manage the organization’s compliance.

Earlier in the year, the CISO mandated that changes within the large organization were monitored end to end through the system development lifecycle (SDLC). This would try to ensure that there were no security gaps in the infrastructure, as non-compliance within servers can create a security gap that can easily be exploited and misused by a hacker.

This is just one example of an alert that an organization could receive and in this case, it is quite a simple one. Imagine hundreds of alerts coming in per day related to suspected phishing attempts, malware injections, ransomware attacks and data breaches etc. to name a few, that are more complex. Analysts often get overwhelmed with the number of alerts they receive but need to be able to respond quickly to all of them, while also prioritizing them at the same time. The key is to transform the resource intensive and manual tasks into an effective and efficient automated and orchestrated process, where dual actions (automated and manual) can occur side by side as needed. Automating the process with the use of tools such as the IncMan SOAR platform will cut down the time to gather the data manually and the number of resources needed to complete the several stages of the process.

IncMan SOAR provided this customer with a real-time alert that was responded to and remediated almost immediately. Automated processes were followed, reducing the amount of human manual interaction required, including data collection, enrichment, containment and remediation, all in a more efficient, standardized and timely manner. IncMan SOAR facilitated the enrichment of information via the integration tools that the security team was already using and this helped to provide additional intelligence to the investigation, that triggered the original security alert, helping to validate its severity.

With a vast amount of information being generated, having the ability to provide this information in an easy to use and understand format, then facilitated the communication among different IT team members and departments, allowing them to share the visualized information via dashboards and detailed reports that standardize the information sharing process.

Utilizing Playbooks and Runbooks

So how does a SOAR solution like IncMan know which actions to automate when a security alert is triggered? A security operations center can maximize its incident response process by utilizing a range of already predefined automation and orchestration processes via playbooks  and runbooks  that expedite activities based on the type of security alert. You could have specific ones for ransomware or a phishing attack for example that have been written, trialed and tested a number of times, over and over again to ensure the correct actions are taken.

IncMan’s SOAR powerful engine provides an assortment of automation and actions that within second of being triggered can enrich, contain, remediate and notify stakeholders faster than a human being can react, to gather diverse information from different data sources. The process is flexible and can be used fully automated or in hybrid mode with human interaction to approve certain actions, for example, to block an IP-address or quarantine a compromised asset.

How To Enhance Your Security SLAs, MTTR & ROI
Conclusion

In summary, the above example would have been a mundane and manual process without the use of orchestration and automation, that would depend on human resources collecting information from different data sources, actioning a number of activities and writing a manual report.

The power of the correlation engine in IncMan SOAR cuts down the time by facilitating the collection of the threat information via the integrated third-party vendors’ data sources. With the help of playbooks and automated runbooks meaningful threat intelligence can be easily gathered enriched and correlated to produce a visualization of the incidents, that can be displayed in an automated standard report. The information is quickly available, easily shared to make available to all teams as necessary, without having to wait for dependencies to obtain additional information about the incident from the project teams.

IncMan SOAR maximizes the SLAs for security availability and MTTR, by delivering key details expeditiously via digital computation from multiple data sources of information and delivering it in a visual or readable detailed report format to multiple stakeholders, leadership team or anyone that needs them. The data can subsequently be kept, helping to build and identify historical trending, analysis, patterns, type of attacks to name a few, facilitating the automation actions of future alerts, creating a better security defense system.

Overall the benefits of using a Security Orchestration, Automation and Response platform outweigh the negatives and such a solution can increases the efficiency of your security operations center, enabling it to become more effective, focused on incident response management, proactively threat hunting while minimizing cybersecurity vulnerabilities, as opposed to carrying out the multitude of mundane, repetitive and time consuming basic tasks.

Automation and orchestration reduces the MTTR, as well as aiding the organization’s management team with standard visualization and focused detailed written reports, that helps to contribute to better meeting compliance such as breach notification requirements, while meeting the organization mission to operate in a secure infrastructure in an efficient manner, by increasing cybersecurity governance SLAs and ROI, ultimately maximizing the company resources by doing more with less.

The Top 5 Challenges Faced by Security Operations Centers

Not so long ago we used to hear about a cyber-attack or a new form of vulnerability in the news perhaps on a quarterly or monthly basis.  Today, they are becoming increasingly more frequent and I don’t think a day goes by that we don’t read in the headlines about the consequences an organization is having to face, due to another attack. McAfee recently reported a staggering eight new cyber threats a second in Q4 2017.  

With the sophistication of attacks also continuously evolving, the modern CISO is now facing up to the fact and preparing for a “when it will happen” scenario as opposed to “if it will happen”, as cyber incidents become more inevitable. Based on this, their cybersecurity strategy is being turned on its head and instead of focusing more on how to prevent an incident from occurring in the first place, they are now heavily investing in technologies and solutions to help identify, manage and contain an incident, in order to minimize the impact to the organization when it does occur.  

In larger enterprises today, it is common to have a Security Operations Center (SOC) and/or a Computer Security Incident Response Team (CSIRT) to monitor, manage and respond to incoming security alerts, but with this, there are numerous challenges that are continuously being faced.  Our recent blog “How to Implement Incident Response Automation the Right Way” specifically addressed the challenge of increasing volumes of alerts, resulting in an exponential volume of mundane tasks and discussed how utilizing automation should be implemented to overcome this. In reality, the number of challenges is probably many more than what we will cover in this blog, but here are our top five, which we believe are currently having the biggest effect on SOCs and CSIRTs today.

Top 5 Challenges Faced by Security Operations Centers

1.  Increasing Volumes of Security Alerts

With the snowballing number of security alerts being received, valuable analyst time is being consumed sorting through a plethora of security alerts.  Most commonly, time is wasted performing a multitude of mundane tasks to triage and determine the veracity of the alerts, often resulting in alerts being missed or those of more damaging consequences slipping through the net as they are overlooked.  As you can probably imagine, analysts time would be better spent working on the more sophisticated alerts that need human intervention, as well as proactively threat hunting, in order to minimize the time from breach discovery to resolution.

 2. Management of Numerous Security Tools

As a wider range of security suites are being adopted by SOCs and CSIRTs, it is becoming ever more difficult to effectively monitor all of the data being generated from the multiplying number of data points and sources.  A typical security operations center may use a combination of 20 or more technologies, which understandably can be difficult to monitor and manage individually. It is therefore important to be able to have a central source and single platform to summarize all of the information as it is being generated and to be able to have a helicopter view of your overall security environment to manage, monitor, and measure security operations and incident response processes effectively.

3.  Competition for Skilled Analysts and Lack of Knowledge Transfer Between Analysts

With the global cybersecurity talent shortage to hit 1.2m by 2020 and to increase to 1.8m by 2022, the pool of suitable analysts will only continue to diminish over time, with the level of competition becoming more fierce for analysts that have the required skill set.  As with most companies and industries, workforce comes and goes, but knowledge transfer is particularly important within a security operations center and incident response teams, in order to ensure the correct response and process takes place within the minimal amount of time, reducing the time to incident detection and time to incident resolution. This lack of knowledge transfer can inevitably lead to increased response times and wasted resources.

4. Budget Constraints with Security Incidents Becoming More Costly

As within most organizations large or small alike, budgets are always restricted in some way, shape or form. In order to authorize spending, a clear positive ROI usually needs to be forecast and/or proven. Security operations and incident response are notoriously difficult to measure, monitor and manage, (why not read our recent whitepaper entitled “KPIs for Security Operations and Incident Response” to learn more), so justifying spend is always difficult.  With the increasing number of cyber-attacks, organizations are increasing the level of investment in cyber security tools, but what level of spending is necessary and what amount outweighs the benefits it will achieve? Can you put a price on the consequences of a potential incident such as a data breach, knowing you will likely face a hefty fine, as well as brand and reputation damage?

5. Legal and Regulatory Compliance

Meeting a growing number of legal and regulatory compliance such as NIST, PCI, GLBA, FISMA, HITECH (HIPPA) and GDPR to name a few, as well as industry best practices, will inherently have an impact on any organization, but can have a heavy bearing depending on the specific industry or geographical location.  Using the example of the upcoming Global Data Protection Regulation, taking effect on May 25, 2018, it is even more important for security operations centers to have mandatory processes and procedures clearly in place which are conducted in a legally and policy-compliant manner.  Providing sufficient incident reporting and breach notification within the required parameters (in the case of GDPR to notify the supervisory authority within 72 hrs of a breach) is going to be key, or the legal, financial and reputational impact and repercussions could be significant.      

Based on these five challenges alone, enterprise SOCs and CSIRTs are struggling to remain efficient and effective and are increasingly being forced to do more with less, while striving to keep up with the current threat landscape and a plethora of security alerts.  

With security incidents becoming more costly, enterprises need to find new ways to further reduce the mean time to detection and resolution.  As a result, security and risk management leaders will see the business need to invest in Security Orchestration, Automation and Response (SOAR) technology and tools, such as the IncMan SOAR platform from DFLabs, to help improve their security operations proficiency, efficacy, and quality, in order to keep their cyber incident under control.

If you are interested in reading more about how SOAR technology can help to address these challenges in more detail, look out for our future blog on the topic coming soon.

DFLabs Presents on “Standardizing Data Breach Response” at Data Privacy Asia 2016

DFLabs previews new cyber incident response playbook for Asian regulatory environment

Boston – November 7, 2016DFLabs, the global leader in cyber incident response automation and orchestration, announced today its Vice President of Engineering, Andrea Fumagalli, will present on “Standardizing Data Breach Response: State of the Art” at Data Privacy Asia 2016, to be held November 9-11 in Singapore at the One Farrer Hotel & Spa. DFLabs will also preview a new playbook dedicated to breach notification, response and compliance activities specific to the Asian regulatory environment.

One of the largest data sets on the market, the IncMan RP playbook is a unique new module of the company’s cyber incident response automation and orchestration platform, IncMan. The playbook is based on U.S. and EU regulations and industry standards and gives customers immediate access to a large number of pre-built incident and data breach response actions to follow. Providing the most playbooks available today to handle the entire breach response process – from technical to operational and legal – it is divided into state/federal, industry sector and type of incident/breach segments and works with both human and machine based processes.

“Active data breach and privacy regulations are making incident response platforms mandatory and our commercial and government customers in Singapore and Asia are working very hard to establish the right framework for cyber incident and breach response. As the first mover in fast growing categories of Security Operations, Analytics and Reporting (SOAR) and Security Incident Response Platforms (SIRP), we are happy and proud to participate in this important event, educate on global standards and best practices, and serve customers with our unique new playbooks,” said Dario Forte, Founder and CEO of DFLabs.

In his Data Privacy Asia 2016 session on Wednesday, November 9th from 4:00pm- 4:30pm, Fumagalli will cover the recent progress made by ISO (International Organization for Standardization) in the field of Incident and Data Breach Response. In the past 36 months 5 standards have been published, with the purpose of providing practitioners and evaluator a series of tools – based upon consensus – able to support Cyber Security Operations and Breach Response. As one of the most recognized experts in ISO standards, he will give an overview on the entire spectrum, along with some insights on how to implement them within any size of the organization, including an overview of the available technologies to automate and orchestrate incident management and response.

“These developments further our vision of Supervised Active Intelligence® to combine automation, orchestration, and response in one powerful platform, giving cyber operations and incident response teams the ability to react faster globally while maintaining the critical element of human control,” added Forte.

About DFLabs
DFLabs is a recognized global leader in cyber incident response automation and orchestration. The company is led by a management team recognized for its experience in and contributions to the information security field including co-edited many industry standards such as ISO 27043 and ISO 30121. IncMan – Cyber Incidents Under Control – is the flagship product, adopted by Fortune 500 and Global 2000 organizations worldwide. DFLabs has operations in Europe, North America, Middle East, and Asia with US headquarters in Boston, MA and World headquarters in Milano, Italy. For more information visit: DFLabs or connect with us on Twitter @DFLabs.

Media contacts:
Leslie Kesselring, Kesselring Communications
503-358-1012
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